Easy to use, clean user interface. It helped us make our processes more efficient. Customer support is great.

I use Zipchat AI for my ecommerce to help customers browse and provide first-line customer support. I appreciate the fast replies compared to traditional support, and it knows product details more in-depth. It maintains a friendly tone and is available 24/7. I really like that I can connect with customers on multiple platforms with one system. The team is very responsive and logical, and they listen to feedback, improving the system by transferring credits, developing new features, and ensuring stability. Tools like doc uploads help prevent the bot from hallucinating, and I can improve the bot's replies, which it remembers. The bot also only focuses on our data, such as the website or knowledge bank uploads, and I recently received extra characters to refine its core behavior, which was essential. We integrated it with our own CMS, Instagram, Messenger, and use it for WhatsApp marketing campaigns. Setting it up was fairly easy, so overall, I'm pretty satisfied.

I use Zipchat AI to answer our customers' questions and increase sales. I really like how good it is at relating information. I also value the routing it offers, because we don't always have to go and see what's happening. Zipchat AI is intelligent and goes beyond just being a chat, and the initial setup was simple.