I really appreciate the team behind Zipchat AI; they are great and very helpful. Their customer service is amazing. We've had minimal problems from the start, and installation was smooth and easy. Running it and teaching the AI to respond and learn about the website and products is super smooth and super easy. Compared to competitors, the process with Zipchat AI is much smoother and easier, which I very much appreciate. Their customer support is important to us because the couple of times we've had issues in two years, they fixed them immediately. Replies were prompt, and issues were resolved probably in minutes. Installation was very easy, smooth, and free of any issues. And the learning process of the AI was super easy; it quickly learned about our website. With just a few tweaks, it has been running perfectly for two years now. I've worked with competitors before, and I can say Zipchat AI is the easiest setup I've ever done. It's a 10 out of 10, the easiest setup I've ever experienced.

Easy to use, clean user interface. It helped us make our processes more efficient. Customer support is great.

I use Zipchat AI for my ecommerce to help customers browse and provide first-line customer support. I appreciate the fast replies compared to traditional support, and it knows product details more in-depth. It maintains a friendly tone and is available 24/7. I really like that I can connect with customers on multiple platforms with one system. The team is very responsive and logical, and they listen to feedback, improving the system by transferring credits, developing new features, and ensuring stability. Tools like doc uploads help prevent the bot from hallucinating, and I can improve the bot's replies, which it remembers. The bot also only focuses on our data, such as the website or knowledge bank uploads, and I recently received extra characters to refine its core behavior, which was essential. We integrated it with our own CMS, Instagram, Messenger, and use it for WhatsApp marketing campaigns. Setting it up was fairly easy, so overall, I'm pretty satisfied.