GLARUS

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GLARUS is an enterprise queue management system for managing customer journeys across single or multi-branch operations. It combines centralized configuration, live queue monitoring, reporting, counter operator tools, self-service kiosks, appointments, priority customers, customer feedback, notifications and online booking. Each branch can continue operating if connectivity to the central server is interrupted, while configuration changes and operational data synchronize when the connection returns. GLARUS also includes configurable Aria AI capabilities for live operational questions, charts and diagrams, guided administrative tasks, writing assistance, voice interaction and AI-assisted kiosk ticketing. The platform can be deployed on customer-controlled infrastructure, on premises or in the customer's cloud.