Worknet made it seamless for our support team to solve customer issues in Slack. We have a shared Slack channel with almost every customer, and treat those channels as our primary means of communication. Best practices, technical issues, product feedback, etc all goes through Slack. Our customers love using Slack, so we wanted to avoid traditional email-based support ticketing. Worknet made it easy for the Success team to convert technical issues on Slack into tickets, which the Support team can then manage in Zendesk. All our replies still go through Slack, which delivers an awesome customer experience and provides great visibility for our CSMs. And it means that those technical questions from customers never get lost, buried, or fall through the cracks.