Ask2Play

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Ask2Play is the player support console Workanova built for its own agents. Workanova runs player support for iGaming operators, and Ask2Play is the tool those agents work in every day. When a player writes in, Ask2Play reads the player's history, payments, and the operator's own procedures, and drafts a reply. In Assisted mode, a trained agent reads the draft, edits it if needed, and approves it. Nothing reaches a player until a human says yes. The console has three modes on one switch: Manual, Assisted and Auto. Manual mode does not depend on the AI service, so the console and the player history keep working during an AI outage. The live chat widget for the operator's site is included. It installs with one script and carries each brand's colours, logo and greeting. Every message lands in the agent console with the player's context already open. Live chat, AI assist, knowledge base, routing and reporting sit in one price per agent per month. No charge per conversation or resolution, so a peak weekend doesn't change the bill. Ask2Play is built for licensed operators who want AI speed on every ticket and a person accountable for every reply about withdrawals, verification, and self-exclusion.