Westhive Consulting is a comprehensive IT and communication services provider dedicated to enhancing business productivity and minimizing downtime through expert support and tailored solutions. Their offerings encompass a wide range of services designed to meet the diverse needs of modern enterprises.
Key Features and Functionality:
- General Technical Support: Provides both remote and on-site assistance for IT and communication issues, ensuring systems operate smoothly and securely.
- Setup Services: Offers efficient setup of new employee workstations across Windows, macOS, and Linux platforms, including operating system installation, driver updates, and security configurations.
- Azure Entra ID Consulting & Implementation: Assists in developing, deploying, and managing identity and access solutions tailored to business requirements, optimizing performance and compliance.
- Microsoft Exchange Online Consulting & Implementation: Ensures reliable email communication and collaboration through customized Exchange environments, handling migration, setup, and security aspects.
- License Management: Provides access to a broad range of software licenses at competitive rates, offering guidance on selection, transparent management, and optimization for future needs.
- VoIP Telephony with 3CX: Implements and manages 3CX VoIP solutions, enabling flexible and cost-effective telephony services with features like call forwarding, video conferencing, and mobile app integration.
- Knowledge Management with BookStack: Supports centralized documentation and information retrieval through the implementation and operation of BookStack, an intuitive open-source software.
- Helpdesk with Zammad: Enhances customer support with a cloud-based helpdesk and ticketing system, consolidating communication channels for efficient request management.
- Event Technology: Provides trained event technicians and additional technology rentals to support audio and video needs for events.
- IT Security Awareness Training: Conducts training sessions to educate employees on cybersecurity threats like phishing and social engineering, promoting adherence to security measures.
- Security Operation Center (SOC: Offers 24/7 monitoring of IT systems in collaboration with VTX (Kudelski Security to detect and prevent unauthorized activities.
Primary Value and Solutions Provided:
Westhive Consulting delivers a holistic suite of IT and communication services that empower businesses to focus on growth and innovation. By offering expert support, proactive maintenance, and tailored solutions, they address critical challenges such as system downtime, security vulnerabilities, and inefficient communication infrastructures. Their flexible service plans and comprehensive offerings ensure that businesses can operate efficiently, securely, and with the agility required in today's dynamic market landscape.
