Great Product(s): Webio has enabled us to engage with more customers. More engagement has helped us create more outcomes and provide a better service as customer demand for multi-channel communication is ever-growing. We have also been lucky to join the Webio journey at a time to test the launch of the Self-Service-Studio; this feature should enable our customers the ability to manage their account at the time of their choosing with no interaction required from agents. Great People: From day one, Rob fully understood how Webio could help benefit our business. At the start of our pilot, we set goals to measure success and continue to meet these objectives. During our pilot of the product, Marina & Rob have collectively been great to work alongside, helping us overcome any issues and providing suggestions on further increasing engagement and improving service overall. I can't praise either enough, a pleasure to work alongside.

The main point that stands out to me, is the service. The product its self is great which I will come on to, however, when you're trialling a new initiative, to me, good service and a good CS Manager is imperative to ensure you achieve your goals. Our CS Manager, Marina, is fantastic. I have never experienced such excellent service. I would go as far to say that Marina's attentiveness has been a big factor in us implementing Webio on a permenant basis. In regards to the product, I have worked with other livechat providers and Webio is a fantastic digital channel. Reporting is simple, the lay is great and they are constantly improving their services and really value feedback from their clients. It's simple to use for agents up to Senior Leadership so it was fairly easy to train out as well, so it was a smooth transition for us.

The relationship. The team is so supportive and keen to know how to improve the platform.