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Webio

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3 reviews
  • 1 profiles
  • 2 categories
Average star rating
5.0
Serving customers since
2016
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Webio Reviews

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Star Rating
3
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Verified User
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Small-Business (50 or fewer emp.)
5/5

Having used the product during a pilot, this reviewer appreciates how it enables better customer engagement and service. The manual campaign creation process could be improved, though the team is responsive to feedback.

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SF
Samantha F.
02/08/2023
Validated Reviewer
Verified Current User
Review source: Organic

If you're looking to start your digital journey, look no further than Webio.

The main point that stands out to me, is the service. The product itself is great which I will come on to, however, when you're trialling a new initiative, to me, good service and a good CS Manager is imperative to ensure you achieve your goals. Our CS Manager, Marina, is fantastic. I have never experienced such excellent service. I would go as far to say that Marina's attentiveness has been a big factor in us implementing Webio on a permanent basis. In regards to the product, I have worked with other live chat providers and Webio is a fantastic digital channel. Reporting is simple, the layout is great and they are constantly improving their services and really value feedback from their clients. It's simple to use for agents up to Senior Leadership so it was fairly easy to train out as well, so it was a smooth transition for us.
JO
Julie O.
01/24/2023
Validated Reviewer
Review source: Organic

Fantastic product and amazing team of people.

The relationship. The team is so supportive and keen to know how to improve the platform.

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@webioHQ

What is Webio?

Webio is a company specializing in conversational AI solutions designed to enhance customer communications. Their platform focuses on streamlining and automating interactions across various digital channels, improving engagement and operational efficiency for businesses. By integrating AI-driven chatbots and messaging tools, Webio enables organizations to manage customer queries, payments, and service operations effectively, providing scalability and personalization in customer interactions.

Details

Year Founded
2016
Website
www.webio.com