Watari

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Support teams hear about bugs first, but the path from a ticket to a fix is slow: someone has to confirm the bug, find the code, fix it, and remember to tell the customer. Watari does that loop. It reads each support ticket from Zendesk, Intercom or Freshdesk, including screenshots, recordings and logs, and writes a structured bug report. It ranks the files and functions in your GitHub or Azure DevOps repository most likely to contain the defect, with the reasoning for each, and when it is confident enough it opens a draft pull request. Your engineers and your CI decide what ships; Watari never merges. Duplicate reports collapse into one issue in Jira, Linear, GitHub Issues or Azure Boards. Once the fix is deployed, an update your team approves goes back to every ticket that reported it. We publish our mapping accuracy, misses included, at watari.ai/proof.