VOXO is the leader in AI-powered patient communication for independent pharmacies. More than 1,400 independent pharmacy locations use VOXO to answer every patient, capture every refill and give their team time back.
The VOXO Agent is a 24/7/365 team member that answers patients by phone, text and website chat. Patients say what they need in their own words. The VOXO Agent finds the right patient by phone number, by name and date of birth, or by Rx number. Then it takes refill requests, checks Rx status, answers store questions like hours and services, and books appointments such as vaccines. Clinical questions always go to your pharmacy staff. The VOXO Agent has answered more than 1.9 million patient calls.
Pharmacy IVR. For patients who prefer a phone menu, VOXO’s pharmacy IVR takes refill requests and status checks with the touch of a button. VOXO is the PioneerRx preferred IVR vendor.
Built into your pharmacy system. Refill requests and status checks go straight into PioneerRx, Liberty and BestRx, so your team stops retyping them. Who is Calling opens the patient’s profile when the phone rings, and Click to Call lets staff dial from the profile.
Outbound calls and texts. Ready-for-pickup calls, refill reminders and custom messages keep patients coming back without your team picking up the phone.
A complete phone system. VOXO also provides the phones themselves: desk phones, a mobile app, call routing and a live dashboard, all from one company that supports you directly.
HIPAA and security. The VOXO Agent is designed to meet HIPAA and regional requirements, and we require a BAA as part of sign-up. Recordings and faxes are encrypted, and customer data is never used to train AI models.
Independently owned, just like you. VOXO is based in Hattiesburg, Mississippi, and built only for independent pharmacies.
VOXO (voxo.co) is not affiliated with VOXOX.
