Vela

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Vela is a Customer Loss Prevention System for independent small businesses: restaurants, salons, auto shops, gyms, and dental practices. It watches every new Google review continuously, reads it for sentiment and topic, and tells the owner in plain language when their reputation starts slipping and what to look at. Vela scores the business with one Reputation Health Score (0 to 100) and sends a clear alert the moment something changes: a rating drop, a complaint spike, a new recurring topic, an urgent review, or a slowdown in new reviews. Its daily "today's read" names the single most notable change since the last check and rates the loss risk. Owners can see exactly how each review moved their score and drill from any complaint topic straight into the reviews behind it. Vela is analytical, not a marketing suite. It does not write replies, send review requests, or run campaigns. It watches, scores, and tells you the truth, then you decide what to do. That focus is why it starts at $39 a month for a single location, when the category is full of $249-and-up suites built for marketing teams.