How easy and simple to use the Unbabel products are.

We have been utilising the translation services provided by Unbabel at our workplace for a while now. Overall, we have found their service characterised by quick response times, approachability, and a demonstrated willingness to improve where possible. Their systems handle translation requests swiftly, and when we submit translation feedback, these are handled promptly with detailed responses and concrete actions. Moreover, the team at Unbabel has consistently shown a friendly and approachable attitude. They are always receptive to our inquiries and responsive to any specific requirements or instructions we provide. This level of communication has fostered a positive working relationship between our teams. Despite occasional challenges, Unbabel has demonstrated a genuine willingness to address these concerns and improve where possible. They have been receptive to our feedback and have taken steps to ensure our expectations are met to the best of their ability. Their quick response times, friendliness, and willingness to improve make them valuable partners for our translation needs.

I use Unbabel primarily for translating a newsletter generated on Mailchimp to other languages. It is very easy to create my newsletter in English, download the HTML file and upload that to Unbabel for translation - all while keeping the original format. (I'm absolutely not tech-savvy in any way). But in general for things that don't require any special formatting you can just copy and paste your text into the box and it comes back in the language you select - straight forward. In addition to how easy it is to use, the turn around time is actually alot faster than advertised and the tech support is helpful and responsive. Those two points are quite important to me since alot of my work is time sensitive. Several team members at my organisation share the Unbabel account and we can easily track who is translating what project, the % of translation left to use for that period, user management can be done by one of our staff. On the whole I would recommend this service. I also regularly use human translation and interpretation, google translate, DeepL pro and Unbabel is probably the best for anyone doing comms that needs a reasonible turn around time at a high quality.