

AIM (Acquiring Industry Metrics) is a payments data platform from TSG that helps merchant acquirers benchmark portfolio performance against peers and the broader industry. The platform provides visibility into key measures, including merchant pricing, revenue, cost, growth, and attrition. By adding external context to internal performance data, AIM helps payments leaders better understand where their portfolios stand, identify areas for further analysis, and support more informed strategic decisions.

GEM (Global Experience Monitoring) is a payments performance and experience-monitoring platform from TSG. It helps organizations benchmark payment gateway experiences from merchant, developer, and technical perspectives. GEM provides an external view of gateway performance and user experience, helping payments organizations monitor performance, compare their platforms with the market, and identify areas that warrant attention. Its benchmarking covers the experiences surrounding gateway operation, including areas such as payment performance, developer tools, application programming interfaces, and integrations.
TSG (The Strawhecker Group) is a globally recognized analytics and consulting firm serving the global payments ecosystem. TSG combines payments expertise, proprietary data, market intelligence, and strategic services to help organizations understand complex markets and make informed business decisions. TSG works with companies across the payments landscape, from emerging fintechs and software providers to established global organizations. Its capabilities include Management Consulting, Market Intelligence, Technology Enablement, M&A Support, benchmarking, research, and payments education. By turning complex information into actionable and accessible insights, TSG helps clients evaluate opportunities, strengthen strategies, navigate change, and move forward with greater clarity.