TrueVoice Tradie AU
TrueVoice Tradie AU is a Australian based AI receptionist and operational management service built exclusively for Australian trade businesses.
This isn't another AI receptionist. This is an intelligent operational manager that listens, understands, analyses, prioritises, and coordinates every incoming job—while the customer is still talking.
Every call triggers hundreds of intelligent decisions designed to help Australian tradies win more work and eliminate administration, built with true conversational autonomy—an intelligent operational manager that doesn’t rely on rigid, scripts rather designed with genuine conversational agency to reason, adapt, and make smart operational decisions in real-time
Core Enterprise Features:
Trade Terms Intelligence:
Accurately catalogs technical terminology and major appliance brands (such as Rheem or Merlin), ensuring comprehensive diagnostics are documented prior to technician dispatch.
Logistical Optimization:
Conducts precise preliminary screening so field crews arrive fully equipped with correct tools and materials Onsite, lowering business operating expenses.
Sam recognises customer emotion and automatically adapts every conversation. Whether a caller is stressed, frustrated, elderly, or facing an emergency, Sam adjusts his communication style to provide reassurance while still collecting the critical information your business needs.
Commercial Screening: Enforces strict boundary rules, travel fees, and minimum valuation targets to maximize business profitability.
Geographic Address Validation: Natively cross-references Australian suburbs and postcodes in real time to clean, verify, and format location data before it hits your scheduling database.
Customer's can send site photos, model stickers and documents straight into their job - so your technician turns up prepared, not guessing.
Emergency Containment:
Instantly identifies critical property and structural threats, guides callers through immediate safety and asset isolation steps, and executes priority escalation routing.
Secure Client Portal & AnalyticsEvery customer receives access to a premium client portal designed to streamline backend management and operational oversight:Real-Time Monitoring: Evaluate live performance metrics and review caller interactions as they occur.
Seamless Integrations: Instantly generates digital job cards and syncs account profiles with native compatibility for major trade CRMs like ServiceM8, simPRO, Tradify, AroFlo, and HubSpot, plus accounting platforms like Xero, MYOB, and QuickBooks—backed by thousands of additional integration options.
