Tramework

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Tramework is IT service management software that handles incident management, service requests, change management, and configuration database operations. The platform includes seven ITIL 4-aligned processes configured for immediate use. Organizations can manage incidents, changes, and knowledge articles with a complete CSDM data model, employee portal, and service catalog. AI features categorize and prioritize tickets, generate summaries, and suggest solutions from the knowledge base. An intelligent assistant addresses queries before tickets are created. Each organization receives a dedicated environment hosted in Europe with full data ownership and export options. On-premises installation is available for regulated sectors. Service level agreements appear across tickets. The portal allows staff to access catalogs, track requests, and follow procedures. Automated rules handle assignment and escalation tasks.