In freight forwarding, communication is everything. TRADLINX Ocean Visibility helps me keep my clients at HS L&C happy by giving them real-time access to their shipment information. They can see where their cargo is, when it's going to arrive, and any potential delays. This saves me a ton of time and strengthens my client relationships.
I love the Add-on that lets me embed live tracking info on our website. Clients can check on their shipments without even logging in! Just last week, I had a client who was importing electronics from China. They were nervous about the shipment, but with the TRADLINX Add-on, they were able to track it every step of the way. They were so impressed that they gave us a glowing testimonial!
The platform itself is easy to use and the customer support is great.
As a freight forwarder, providing accurate and timely information to our clients is crucial. TRADLINX has been a game-changer in this regard. With real-time visibility into shipment locations and ETAs, we can proactively communicate updates to our customers and manage their expectations effectively. This has not only improved our customer satisfaction but also reduced the number of inquiries and follow-up calls we receive.
TRADLINX has significantly improved our warehouse receiving process. We can now plan our labor and equipment needs based on accurate ETAs, which has increased our efficiency and reduced our operating costs. Before using TRADLINX, we often had to scramble to find available staff and equipment when shipments arrived unexpectedly. Now, we can schedule our resources in advance, which has reduced overtime costs and improved employee morale.