Great support. We are able to talk to anyone there at anytime it seems. If you have an emergency, they will be available.

Thorn's SFTP Gateway is easy to deploy. The Admin web console is intuitive and focussed on the day-to-day activities, like administering users and checking logs. The customer support responds is easy to access, responds fairly quickly in a professional gentle manner. The knowledge base and manuals are clearly written. The software runs very stable once your users have been created. If needed, you can access to the CLI via SSH, and customized the running OS (Amazon Linux) according your own needs. From the security standpoint. it needs to mention, the SFTP gateway uses a Thorn propeteriary SFTP protocol implementation, so it needs to be updated outside of the usual OpenSSH lifecycle. Which reduces the attack vector but requires a regular update of the Thorn software components following their best practice.

Excellent customer support and very easy to set up! The engineer I worked with, Bryce Wagner, guided me through each step, from configuring logs to connecting with our analytics workspace. He even set up a test environment on his end to replicate the issue and ensure everything would run smoothly. The implementation was quick, and the platform itself is very user-friendly. Overall, a great experience, smooth setup, and responsive support.