What I love about TheyDo is the fact that this was our go-to tool in no time! Map journeys, link every journey step to a visual for easy identification. Put in the existing solutions, easily import the customer feedback and see where the opportunities emerge. Great view on how a solutions adds value to one journey, but also to (how many) others! Assigning tasks in Jira can be intergrated so you can follow the progress. All that information accessible in one location.

Our customer success teams has been so intentional to keep us informed on roadmaps, include us in feature decisons/feedback and go above and beyond to support our needs and issues. They are willing to help solve our problems with us and use TheyDo more efficiently and to its full potential. I have worked with the TheyDo team for three years and have always felt heard and more like a partner than a customer. Our journey management practice has grown with and throughTheyDo.

I was looking for a way to better manage our product development testing with our users and keep track of the feedback received to determine next steps. I found a software that I can use in many other ways as well because it breaks up processes into "user journeys" that allow me to link various experiences from our users to specific steps and from there create plans to address weak points in a way that can be explained across multiple stakeholders. I brings a structured approach to a complicated process. I love how it makes it easier to explain to others the user experience in a journey and keep the feedback in the context in which is was given. Actions plans become more relevant and easier to execute. When I had a question on how to use the software there was enough user guides and faq's with videos that not only helped me understand the software but also how to better understand product management. It was easy to get my team using it as well and was easy to collaborate with them in the application.