Fivexer

2 reviews

Fivexer is task routing and shift rostering software that automates work distribution using configurable rules. It assigns tasks based on skills, certifications, capacity, rest, travel distance, and priorities, with every decision documented in an audit trail explaining candidate selection or exclusion. Certifications and capacity limits are strict constraints. The platform routes support tickets by product area, language, and tier, ensuring complex cases go to experienced agents. Field operations benefit from certification checks and distance-based assignments, while shift teams can automate rosters to fill coverage gaps. Fivexer integrates with existing systems via webhooks, complementing platforms without replacing them. It’s available as a hosted service or self-hosted, with its matching engine offered under an open-source license for organizations needing full deployment control.