Telvia offers advanced AI voice agents designed to seamlessly integrate with business systems like ERP and CRM platforms, enabling automated handling of inbound and outbound calls. These agents are capable of answering customer inquiries, making proactive calls, and performing tasks such as booking appointments, processing orders, and sending payment links. By connecting directly to existing business systems, Telvia's AI agents provide accurate, real-time information to customers without the need for human intervention.
Key Features and Functionality:
- ERP and CRM Integration: The AI agents access live data from systems like SAP, Dynamics, or Odoo during calls, providing customers with up-to-date information on order status, availability, and pricing.
- Customer Recognition: By cross-referencing incoming numbers with CRM data, the agents identify callers, greet them by name, and anticipate their needs based on previous interactions.
- Task Automation: During calls, the agents can book appointments, log orders, send payment links via WhatsApp, and open support tickets, ensuring tasks are completed promptly.
- Lead Qualification: The agents can initiate calls to potential leads, ask qualifying questions, score them in systems like HubSpot or Salesforce, and schedule meetings with sales representatives if appropriate.
- Multi-Channel Communication: Beyond voice calls, the agents can confirm details via voice, send locations through WhatsApp, and provide reminders via SMS, adapting to customer preferences.
- Intelligent Escalation: When complex issues arise, the agents detect the need for human intervention and transfer the call with full context, ensuring a seamless handover.
Primary Value and Solutions Provided:
Telvia's AI voice agents enhance customer service by ensuring every call is answered promptly, even during peak times or after hours, thereby improving customer satisfaction and loyalty. They proactively engage in tasks like recovering unpaid invoices and following up on leads, contributing to increased revenue. By automating repetitive tasks, these agents reduce operational costs and allow human staff to focus on more complex and value-added activities. Additionally, the consistent and accurate service provided by the AI agents ensures a uniform customer experience across all communication channels.
