The adaptive nature of Autofluent to address any concerns or requests with the software is great! I have been the automotive industry for almost 2 decades now and used a plethora of software. I chose Autofluent when I opened my own business because it was user friendly and adaptable. I started with using their desktop version when I had one location. It was lightning fast and worked well. Now that we have more than one location, we have moved to the cloud based version. It has a hardly noticeable lag compared to the desktop version, but it is great for being able to access customer history for both stores, access any store form remote locations and more! I am very pleased with not only how Autofluent started when I began using them 8 years ago, but they keep getting better as they evolve, always listening to customer feedback to guide their evolution. Five Stars!!