UPDATE: I used to love airhouse for the first 2 years but this past year they haven't been solving problems and are unreliable. They used to be great at billing, helping when things went wrong, & communication.

UPDATE: I don't know what's happened over the past year plus since this review, but Airhouse has become completely unreliable. The vast majority of my issues running the business today stem from problems with Airhouse. They are having issues meeting even the most basic elements of their SLA. No one has a phone number, so you can't call anyone. And once prompt customer support email replies now require *multiple* emails and follow ups. OLD:Everything is completely automated and streamlined. We have been working with Airhouse since day 1, and have never even had to think about order fulfillment. They're also flexible enough to support our marketing needs which require a lot of product to be sent out quickly.

Being a solo founder new to the DTC space, Airhouse makes sure to make the process as easy as possible from a 3pl partner. They are incredibly attentive and always happy to mump on the phone to answer any question you might have. This is the right choice for a 3pl partner if you are just starting out and looking for a partner who has your best interests.