We’ve tested many ticket remediation solutions and only Super IT passed our accuracy tests. So far, it has been a huge time saver and it’s very easy to use.

SuperIT lets us put an AI agent in front of the support team without giving up control of the work. We use it as the service layer behind our own AI-guided support offering, and it handles intake, troubleshooting, and resolution on common issues. When an issue needs escalation, the agent hands off to our internal team and a technician can join the user’s session immediately, so the user never starts over. It connects with [ConnectWise / Microsoft 365 / RMM], which keeps tickets, context, and history in the systems our team already works in. Pricing is a flat fee with a matching usage budget, which makes cost predictable and easy to model against the capacity it adds. The insights and workflow recommendations have been the biggest surprise. They have been valuable enough that we are redefining roles, rebuilding support workflows, and creating new positions to take advantage of the capacity gains. The founder and team have been hands-on through onboarding and quick to act on feedback.