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SugarCRM

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1,169 reviews
  • 6 profiles
  • 8 categories
Average star rating
4.0
Serving customers since
2004

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Sugar Sell

768 reviews

Sugar Sell gives B2B sales teams the tools they need to manage complex accounts, long sales cycles, and repeat business. Reps use personalized dashboards to track deals, manage customer interactions, and get clear recommendations for their next best steps. Sales leaders gain real-time insights into pipeline health and team performance, helping them forecast accurately and drive consistent results. With no-code configurations, Sugar Sell adapts to your unique sales processes. It integrates seamlessly with email, calendar, and ERP systems, giving sales teams the information they need to build stronger customer relationships.

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Sugar Market

215 reviews

Sugar Market helps marketing teams create campaigns faster, engage leads across channels, and deliver better prospects to sales. Marketers can build emails, forms, and landing pages with no-code tools, personalize outreach with insights, and track engagement across the full buyer journey. Built-in lead scoring and predictive intelligence help teams focus on the leads most likely to convert. With clear reporting and seamless integration into sales systems, Sugar Market makes it easier to show what’s working – and where to focus next.

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sales-i

137 reviews

sales-i helps sales teams turn ERP data into clear, actionable insights. It shows buying patterns, flags gaps in customer purchases, and highlights new sales opportunities. Reps get real-time alerts and account snapshots to prepare for meetings faster. Leaders can track trends across products, customers, and sales teams without digging through reports. With sales-i, you can protect existing revenue, find upsell opportunities, and stay one step ahead of customer needs.

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Sugar Serve

35 reviews

Sugar Serve helps customer service teams manage cases, meet SLAs, and deliver better support across every channel. Agents get a complete view of customer interactions and the tools to resolve issues quickly, without switching between systems. Leaders can monitor case trends, service performance, and customer satisfaction with built-in reports and dashboards. With omnichannel engagement, self-service options, and automated workflows, Sugar Serve simplifies customer support and helps teams improve service quality while reducing costs.

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SugarCRM Google Calendar

12 reviews

SugarCRM Google Calendar is a plugin that integrates both platforms. If you use this extension then all of your Google Calendars will automatically sync with SugarCRM. In this way, you will be able to keep track of your upcoming meetings, events, and tasks from either platform. In addition to this, the user can easily schedule meetings from SugarCRM and they will instantly sync with Google Calendar as well. Our extension works both ways and in real-time.

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SugarCRM

2 reviews

Profile Name

Star Rating

582
366
138
40
43

SugarCRM Reviews

Review Filters
Profile Name
Star Rating
582
366
138
40
43
Verified User in Computer Software
UC
Verified User in Computer Software
01/30/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Maximizing Customer Success with SugarCRM Sell: A Powerful, Streamlined Tool with Room for Growth

I like Sell's user-friendly interface, powerful automation features, and centralised customer data that make it easier to manage accounts and track customer health. The customisable dashboards and robust reporting tools help you make data-driven decisions, while automation saves time and ensures no client is overlooked. Plus, its integration capabilities streamline workflows, making your team more efficient in driving customer success and satisfaction.
Verified User in Manufacturing
AM
Verified User in Manufacturing
01/27/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Support is Responsive and Knowledgeable

When we have issues in our instance it is incredibly helpful to have Support on hand. Our cases have always been resolved promptly where possible.
Elisabeth H.
EH
Elisabeth H.
Member Support and Training Director
01/21/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

SUPER flexible with decent support, so-so documentation, and a few nit-picky issues

I love how customizable Sugar Serve is. You can do almost anything with it, and building what you need is fairly straightforward. The "Smart Guides" are a favorite part - allows me to ensure my teams know the steps they need to take for any process I can think of. The ability to add fields, create dependent drop-downs, etc., means I can categorize incoming cases in whatever way I need to. The reporting tool is robust and quite user-friendly.

About

Contact

Phone:
+1 (408) 454-6900
HQ Location:
Cupertino, CA

Social

@SugarCRM

What is SugarCRM?

Sugar gets timely predictive insights in the hands of the right people, empowering companies to anticipate and fulfill customer needs — before they realize they have them. These businesses are able to create customers for life, and have a sustainable competitive advantage.

Details

Year Founded
2004