GridSocial by SocialRoots.ai is a referral management and care coordination platform that centralizes intake, tracks referrals, and coordinates service delivery across healthcare and community organizations. The platform is used by healthcare networks, community-based organizations, housing agencies, employment services, elder care providers, and social service organizations to manage referrals for medical care, housing assistance, food access programs, counseling, legal aid, disability support, and other community services. GridSocial provides centralized intake management, enabling organizations to securely log, manage, and track referrals from a unified platform. Each referral is assigned a unique identifier for end-to-end visibility, allowing teams to monitor progress from intake and routing through service delivery and final outcomes. Key capabilities include automated referral routing based on service type, urgency, eligibility, and location; workflow automation; notifications; real-time tracking; and structured case management workflows. The platform also includes an AI-powered referral network database with verified service providers and intelligent recommendations based on eligibility, availability, capacity, and geographic coverage. Reporting and analytics tools provide real-time dashboards and performance insights to monitor referral outcomes, partner responsiveness, service demand trends, and operational efficiency. Secure collaboration and communication features support coordinated care delivery and improve transparency across partner networks.
