Simz (simz.com) builds custom and pre-built AI workflow automation for healthcare facilities. Simz runs the administrative work behind patient care, while staff review and approve anything that needs a person.
Simz automates seven workflows:
- Prior authorization: determines requirements by payer, plan and CPT, assembles request packets from the record, tracks status to approval, and watches expirations.
- Inbound phone and front desk coverage: answers every call 24/7, verifies coverage during the call, books or warm-transfers, and escalates clinical calls immediately.
- Document, fax and referral intake: reads, extracts, names, files and deduplicates faxes and e-referrals, with human review on anything uncertain.
- Denials and appeals: captures denial reasons, drafts appeal packets for biller review, and tracks deadlines.
- No-shows, recall and reactivation: appointment confirmations, same-day waitlist backfill, and recall lists worked daily until booked.
- Eligibility and benefits verification: real-time 270/271 checks days ahead of each visit, with full benefit breakdowns and staff worklists only for real problems.
- Revenue cycle follow-up: claim status tracking, prioritized AR worklists, and patient balance outreach.
Three products come built in: Simz Conversational (HIPAA-compliant AI voice and chat agents), Simz Shift (AI patient and staff scheduling) and Simz Chron (AI medical record chronologies cited back to the source page).