Simplii is a cloud-based telecommunications provider specializing in Voice over Internet Protocol (VoIP services tailored for small to mid-sized businesses. By integrating seamlessly with various Customer Relationship Management (CRM systems, Simplii enhances communication efficiency and productivity. Their comprehensive suite includes VoIP phone systems, business messaging, and video conferencing solutions, all designed to foster better connectivity and collaboration within organizations. With a focus on user-friendly interfaces and seamless integration, Simplii enables businesses to streamline their communication infrastructure, reduce costs, and scale operations effectively.
Key Features and Functionality:
- CRM Integration: Simplii's Fusion application integrates with multiple CRMs, offering features like click-to-call, screen pops, and activity logging to enhance workflow efficiency.
- Business SMS and MMS: Facilitates sending and receiving text and multimedia messages directly from business numbers, with functionalities such as group messaging and compliance tracking.
- Power Dialing: Enables loading leads from CRMs directly into the dialer, maintaining continuous calling activity to boost sales efforts.
- Campaign Builder: Allows creation of workflow-based campaigns, automating tasks and communications based on specific triggers and stages.
- Task Queue: Combines emails, tasks, and texts into a systematic queue, ensuring organized and efficient task management.
- Advanced Support: Offers 24/7 customer support, including onsite assistance and free lifetime training to ensure optimal system performance.
Primary Value and Solutions Provided:
Simplii addresses the need for integrated and efficient communication systems within businesses. By merging VoIP services with CRM platforms, it eliminates the fragmentation often found in communication tools, leading to improved productivity and customer engagement. The platform's scalability and cost-effectiveness make it suitable for businesses aiming to enhance their communication infrastructure without significant investment. Additionally, Simplii's commitment to robust support and training ensures that clients can maximize the benefits of their services, leading to smoother operations and better customer relationships.
