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Simplify360

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4.3 out of 5 stars
24 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.3
Serving customers since
2012
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Simplify360

24 reviews

Simplify360 is a Social Business Intelligence company.

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Simplify360 Reviews

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Verified User in Information Services
UI
Verified User in Information Services
06/18/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Improved customer engagement

|Simplify360
Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channels in a unified inbox. The automated responses are helpful in using predefined templates and auto-responses to handle common questions quickly. You can also understand the mood of interations with the sentiment analysis and tag them as positive, neutral, or negative. Overall, the platform has helped us to improve our social media strategy and build stronger customer relationships.
Naveen K.
NK
Naveen K.
Information Security Analyst | SOC 2 Analyst | Risk Management | Third Party Risk Management (TPRM) | ISO 9001 | ISO 27001 | HIPAA Compliance | Vendor risk management
03/28/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

User experience

|Simplify360
Ease of implementation. It provides wide range of tools for customer engagement, including the ability to respond to customer inquiries, compliants and feedback. This tools provides detailed insights into social media, performance, including metrics such as engagement rate, reach and sentiment analysis.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
03/26/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Social listening with CX

|Simplify360
its interface and ease to use for our users, it has helped us to increase our ROI in makreting strategies

About

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HQ Location:
Carrollton, TX

Social

@Simplify360

What is Simplify360?

Simplify360 is a customer experience management platform that offers comprehensive solutions for social media listening, monitoring, and engagement. The platform enables businesses to manage their social media presence, analyze consumer data, and improve customer support through a unified interface. With advanced analytics capabilities, Simplify360 helps organizations derive actionable insights to enhance brand reputation and customer satisfaction. It is designed to cater to various industries, providing tailored solutions to meet specific needs.

Details

Year Founded
2012