ShipmentExpert is a B2B SaaS platform designed to automate the complex process of shipping guarantee refund claims and carrier invoice auditing. High-volume shippers frequently lose money due to hidden billing errors and service failures, but manually auditing every parcel is time-prohibitive. ShipmentExpert seamlessly connects with FedEx, UPS, DHL, Canada Post & Purolator to monitor shipments in real-time, automatically identifying discrepancies and filing claims on your behalf to recover lost revenue.
The platform continuously audits carrier invoices against contracted rates to detect compliance failures, ensuring you only pay for the service you actually received. With a focus on accuracy and automation, ShipmentExpert transforms an operational headache into a measurable revenue recovery channel.
Key Features (To paste into the features or highlights section)
- Automated Refund Claims: Automatically flags late deliveries and files money-back guarantee claims without manual intervention.
- Deep Invoice Auditing: Scans carrier invoices to detect hidden billing errors, unwarranted residential surcharges, and incorrect dimensional weight charges.
- Service Exception Detection: Built-in logic to identify and process claims for lost packages, damaged goods, missing proof of delivery, and unused printed labels.
- Carrier Integration: Native, secure support for FedEx and UPS parcel logistics.
- Analytics Dashboard: Clear visibility into recovered funds, carrier performance metrics, and pending claims.
