VartaDesk

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VartaDesk is a conversation operating system that unifies WhatsApp, SMS, RCS, and email into a single inbox. The platform displays all conversation threads from multiple channels on one screen, allowing teams to assign, tag, snooze, and transfer chats without switching between applications. The system captures inbound messages as leads within customizable pipelines, routing inquiries based on product type, source, or availability. Teams can create tailored pipelines with custom stages, fields, and rules to match specific business workflows. An AI agent answers questions using the business's data, qualifies leads, and escalates conversations to team members when needed. Journey automation enables teams to build workflows with templates, conditional branches, and follow-ups without coding. The platform includes data isolation for security and role-based access controls to limit permissions. VartaDesk integrates with WhatsApp Business API providers and AI services.