Seranova - Reputation Management with AI

1 review

Seranova is a reputation management platform designed for local service companies, including HVAC, plumbing, electrical, roofing, salon, restaurant, and clinic businesses. After each job, Seranova sends a brief SMS or email asking the customer how the service went. It analyzes the reply using sentiment detection and chooses the next step. Positive replies receive a Google Review link immediately. Neutral and negative replies are routed to the owner first, giving them time to address concerns before the final review request is sent. Every customer eventually receives a review request, but owners gain a controlled window to fix issues early.