I have used this product extensively, particularly during the installation and configuration phases, and I often check the management console for escalations and reports. What I appreciate most is that it serves as a final line of defense, offering access control for USB, Bluetooth, web filtering, and several other features. Even if someone manages to bypass Fortinet security, they would still be blocked here, thanks to its active malware scanning, sandboxing, and IDS/IPS scanning capabilities. Fairly easy to use for experienced IT Professionals and very easy for newbies as well. Customer Support on the other hand is active for the most of problems or issues that arise. The frequency of use is very subjective; notifications help us to keep a track and we login when changes are required. Hosted on own server, ease of integration gets a 5 star from me.