ResponZ

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ResponZ is a support analytics tool for teams that run their customer support on Intercom. It reads your conversations (read-only access through Intercom OAuth) and scores every answer, including the ones written by Fin, Intercom's AI agent, on four criteria: relevance, accuracy, tone and completeness. The worst answers surface first, so you can see what is dragging down your CSAT before customers tell you. A resolved conversation is not always a well-answered one. ResponZ checks answers against your help center and your own rules, then shows where Fin or your team gets it wrong. Beyond quality, ResponZ detects the topics your help center does not cover and drafts the missing article, which you can publish to Intercom in one click. It tracks recurring questions, flags customer accounts that go quiet before they cancel, and reports the operational numbers the native reports make hard to read: volume, median and p90 first response time, reopen rate, load per agent and backlog. Set monthly and yearly targets, follow volume and quality per agent, and ask questions about your support data in plain language. ResponZ is built for Heads of Support, Customer Ops leads and SaaS founders who use Intercom and Fin. It complements Intercom's reporting and it does not replace your helpdesk. Start free with 100 conversations, no credit card.