Resonant IQ is a platform for customer success, support, and CX teams that unifies customer conversations and account activity into a single, traceable timeline.
It connects to the tools where customer interactions take place, aggregates that data into one account view, and applies AI scoring to produce a continuous health score, account risk signals, agent coaching, and voice-of-customer themes. Every signal it generates links back to the specific conversation or activity it was derived from, so the underlying evidence can be reviewed directly.
Core capabilities:
- Unified account timeline. Inbound and outbound customer interactions, including calls, support conversations, emails, meetings, and notes, in one continuous view alongside a health score.
- Account risk intelligence. Detection of churn and at-risk patterns across an account, drawn from signals across the whole team.
- Conversation scoring. AI evaluation of customer conversations against qualitative, timing, and feedback criteria.
- Agent coaching. Criterion-level feedback on individual conversations, available the same day the conversation takes place.
- Voice of customer. Recurring themes extracted from customer conversations across accounts.
- Ask-anything queries. Natural-language questions about an account or a trend, answered with citations to the source conversations and activity.
- Analytics and reporting. Aggregate views of account health, risk, and conversation performance.
Resonant IQ ingests data through connectors and through browser extensions that run inside existing support and CRM tools. CSV import is also supported, and additional connectors are added on request.
