Replio

2 reviews

Replio is coaching intelligence built for multi-unit and franchise restaurants. It reads every guest review across Google, Yelp, TripAdvisor, OpenTable, DoorDash, and Uber Eats, polls them hourly, and tags each one to a brand standard using the guest's own words. Every morning by 6am local, each operator receives a Daily Coaching Brief:three actions for the floor, two huddle prompts, one recognition cue with the guest's exact words, and all reviews drafted replies ready for review written in that operator's voice. The brief is written and tone-calibrated, not a generic template, so a general manager can act on it before the doors open. Corporate and franchisor teams get a roll-up across every location: brand-standard adherence by unit, coaching streaks, one-star theme clusters, and where the experience gap is widening across the network. One source of truth, two views, both in service of a more consistent guest experience anywhere someone walks in.