Replio

3 reviews

Replio is coaching intelligence for owner-led restaurant groups that need recurring guest complaints connected to a named manager and a record of follow-through. The full Replio plan connects location-level guest feedback, review reply drafts, assigned work and completion records. Rex helps owners and managers see what needs attention and decide what to do next. From a recurring complaint to accountable follow-through: 1. Review the feedback and its location context. 2. An owner or leader assigns an eligible teammate, instructions, a due time and required evidence. 3. The teammate acknowledges the work and records completion with the requested evidence. 4. An eligible owner or leader checks the work separately and can verify it or send it back. 5. Assess later guest feedback separately. Verified work is not proof that complaints decreased. Assignment, claiming and access depend on team roles and location permissions. Google and Yelp feedback are supported; DoorDash and Uber Eats feedback uses merchant-report imports. Listings management, guest surveys and reservation feeds are outside the current scope. Review replies require human approval before publication. Posting options depend on the location connection. Two plans, billed monthly per location: - Rex (text-only): $69 per location per month after 7 days free, with no dashboard. Card required; cancel before day 8 to avoid the charge. - Replio: $149 per location per month for Rex plus the dashboard, assigned follow-ups, completion records and the whole team. Five restaurants cost $745 per month. Billed from checkout; cancel anytime. Restaurant-group overview: https://www.repliohq.com/multi-location-restaurant-review-software Current pricing: https://www.repliohq.com/pricing