QualiFlow is an AI customer engagement and CRM platform built for car dealerships. It helps dealership teams respond to shoppers, prepare sales opportunities and keep customer relationships moving after the first visit. Aria, QualiFlow’s customer-facing AI agent, handles eligible conversations through connected website chat, email, SMS, phone, WhatsApp, Facebook Messenger and Instagram. She uses recorded inventory and published dealership knowledge to answer questions, collect purchase requirements, match vehicles and help coordinate appointments. Sales teams receive the conversation history and a prepared handoff, and can take over when a person is needed. The workspace brings together contacts, lead scoring, opportunities, vehicle inventory, proposals, visits, sales and delivery, and service requests. Forms and QR codes capture inquiries, while managed follow-up journeys help teams stay in contact across the customer lifecycle. On eligible plans, dealership marketing includes a campaign automation builder and an email designer. Nora helps staff with supported marketing and workspace tasks. The business controls permissions, connected channels and the rules governing AI actions. Reporting helps dealership leaders examine response times, sales and appointment activity, vehicle demand and customer information recorded in their workspace. Service and ownership tools support follow-up after delivery. QualiFlow is cloud software. Aria communicates in English, Spanish and French. Features, usage allowances and rollout availability depend on the selected plan and connected providers.