GrandNet ITSM is a comprehensive IT Service Management platform designed to help organizations centralize, automate, and control their IT operations from a single environment. The solution combines IT asset management, help desk and support, infrastructure monitoring, remote management, mobile device management, automation, dashboards, and reporting.
GrandNet ITSM enables organizations to manage the complete lifecycle of hardware, software, and network assets, automatically discover devices, track software licenses, schedule maintenance, and monitor compliance. Its integrated service desk centralizes incidents, requests, and changes while supporting SLAs, escalations, priorities, knowledge bases, self-service, and automated ticket workflows.
The platform also provides centralized remote administration capabilities, including bulk software deployment, SSH access, browser-based console access, system checks, logs, patch management, and automated workflows. Monitoring tools allow IT teams to track hosts, services, and applications using thresholds, alerts, templates, notifications, and maintenance windows.
GrandNet ITSM supports integration with Active Directory, LDAP, email systems, monitoring platforms, and REST APIs. It can be deployed either on-premise within the customer's infrastructure or in Pulsar's cloud environment. Its modular architecture allows organizations to select and scale the capabilities they need as their IT environment grows.
