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Provance Technologies

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18 reviews
  • 2 profiles
  • 7 categories
Average star rating
3.9
Serving customers since
1997
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Provance Technologies Reviews

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Evgeniy D.
ED
Evgeniy D.
Certified Senior Solution Architect Microsoft at VDE Services GmbH
03/01/2024
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great ITSM combined with the Power of the Power Platform

ITSM Service Team is build on top of the Microsoft Power Platform which opens a whole world of integrations and functionalities within the Microsoft ecosystem but also with 3rd Party applications which can be integrated via Azure, Power Automate etc. I have worked with different ITSM solutions from Provance and so with the latest ITSM Service Team. One of the best parts of their applications is the possiblity to customize and adapt it to our needs, even though it is already feature packed out-of-the-box. Still great to have the freedom to customize. The support from Provance as a developer/publisher has been exceptional. Their also bring some stuff to the table that MS doesn't offer, like an Azure DevOps integration to Service Team (which as mentioned is Power Platform..). Any company that has partners or internal ressources which are confident in D365 CE / Power Platform should be able to install, configure and use Service Team. I'd recommend it anytime.
JJ
jo j.
01/25/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Has potential, hoping v2 addresses issues with Kbase

Ease of configuration, leveraging the features of the PowerPlatform Support team are great and really spend time helping to guide through issues Useability is intuitive (esp compared to our previous ITSM Tool)
Verified User in Banking
AB
Verified User in Banking
01/22/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

ServiceTeam in Banking Industry

Honesltly, we didn't have a great experience with the product and it hasn't suited our needs. In theory we liked the idea that we would be able to deeply integrate with our environment, specifically our Microsoft products but that hasn't really provided any huge benefit.

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HQ Location:
Ottawa, Ontario Canada

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What is Provance Technologies?

Built on the Microsoft Power Platform, the Provance ServiceTeam suite of products are native to the Microsoft ecosystem and infused with the same digital DNA as the Microsoft platforms, products, and processes that drive your success today. The ServiceTeam ITSM Power App empowers IT to support business success with flexible and cost-effective IT Service Management, whether you run your operations through a Power Apps or Dynamics 365 dataverse. ServiceTeam ITAM is a Power App that runs natively within Power Platform and Dynamics 365, as such, you can meet today’s and tomorrow’s asset management challenges. By unifying onto a single platform, you can achieve more insights, innovation, business agility, and take smarter actions that will save you money on your path to the modern world of work.

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Year Founded
1997