Powercode is a comprehensive software solution tailored for Wireless Internet Service Providers (WISPs, offering an integrated platform to manage various operational aspects efficiently. Designed with over 15 years of industry experience, Powercode streamlines processes such as billing, customer management, network monitoring, and scheduling, enabling WISPs to build and maintain robust networks while enhancing customer satisfaction.
Key Features and Functionality:
- Billing: Facilitates the management of recurring services, one-time charges, referral credits, and self-expiring discounts, ensuring accurate and flexible billing processes.
- Elevation Profile: Allows prequalification of customer locations to optimize network deployment and reduce unnecessary expenditures.
- Network Monitoring: Provides real-time performance statistics, enabling proactive identification and resolution of network issues before they impact customers.
- Customer Portal: Empowers customers to manage their accounts, pay bills, and submit support tickets, enhancing user engagement and satisfaction.
- Provisioning: Offers a network-agnostic method for provisioning services through the Powercode BMU or Procera Networks Real-Time Enforcement device.
- Scheduling: Enables the creation and management of schedules for installers and service technicians on daily, weekly, or monthly bases.
- Inventory Management: Tracks and manages equipment across customer locations, network sites, warehouses, and service vehicles, ensuring efficient resource utilization.
- Ticketing: Routes customer inquiries from various channels into a unified, multi-user support platform for streamlined issue resolution.
- Reporting: Provides access to over 60 built-in reports and supports custom report creation, offering valuable insights into business operations.
Primary Value and Solutions Provided:
Powercode addresses the complex needs of WISPs by consolidating essential operational functions into a single, user-friendly platform. By automating and integrating tasks such as billing, network monitoring, and customer support, Powercode reduces administrative overhead, enhances operational efficiency, and improves service delivery. This comprehensive approach allows WISPs to focus on expanding their networks and delivering high-quality internet services to their customers.
