First, having an affordable customized AI agent as backup for our small staff and heavy call volume has been a lifesaver over the past year and a half. During that time, our triage of incoming calls has vastly improved lead conversion percentage and speed. The support is outstanding with rapid response to any reported concerns or questions, and dedication to product excellence. The interface has replaced our manual logs, and PhoneNinjas AI now interfaces with our software so that we can convert the lead into a record in just a few clicks. Each timesaving step has saved hours each month. While a few callers have negative reaction to AI, the majority seem to respond to its natural sounding conversation and information gathering prompts, and some people even end up asking "are you a real person?" which makes me smile. The AI of course is truthful and people seem impressed. Negative reactions are handled smoothly with callers being transferred to live staff and traditional voicemail is used should staff still not be available. AI can also answer multiple calls at once with no slowdown of performance or effectiveness.