Peeve is an AI customer support platform for SaaS companies. It replaces your help desk and help center with one agent that works inside your product.
Most support bots paste a paragraph and leave the customer to find the button. Peeve shows them instead. When a user asks “where do I change my plan?”, Peeve opens the right screen and highlights the control on their live screen. On Growth and above, it can also do the task for them, such as switching a plan or updating a setting, and nothing runs until the user confirms.
When Peeve isn’t sure, it doesn’t guess. Anything below a 0.60 confidence score goes to your team as a hand off. The hand off includes the full conversation, the page the customer was on and their account details, so nobody has to repeat themselves.
There’s no help center to keep up to date. Peeve learns your product from the product itself and checks its answers against the live screens, so a changed screen gets caught instead of sending users to the wrong place. Moving from Intercom or Zendesk? You can import your existing content in one step.
Peeve works through a website widget, email and voice. Customers who use AI agents such as Claude or OpenAI can also connect them to Peeve through an MCP endpoint, with scoped access they can revoke.
What you get:
Answer: replies grounded in your product.
Show: steps highlighted on the customer’s live screen.
Do: tasks completed in your product after the user confirms (Growth and Scale).
Hand off: a ticket or live chat with the full session attached.
Connectors: Slack, Linear, and Intercom and Zendesk import.
Install: one script tag, about 5 minutes, and nothing goes live until you turn it on.
Pricing: Starter $40/mo for 1,000 credits, Growth $199/mo for 5,000 credits, Scale $499/mo for 16,000 credits. One credit covers one conversation in a 24-hour window. There’s no automatic overage; you top up when you choose. The free trial is 14 days with 100 credits and no card.
Security: GDPR-ready with sub-processors published. SOC 2 Type II is in progress, expected Q1 2027. Scale adds SSO, an audit log and a signed DPA.
