What I like best about Packetriot is how simple and reliable it is for securely exposing internal applications without dealing with complex VPN setups or firewall reconfiguration. The setup process is straightforward, and once configured, it just works. The automatic TLS encryption and built-in authentication features provide strong security without extra effort. It’s especially useful when you need to expose web or TCP services from a closed network environment. The edge network performance has been stable and dependable for our use cases. Pricing is predictable and transparent, which makes planning easier. Over the years, their support has been responsive and practical — whenever we needed help, the turnaround time was quick and solutions were clear. They were also flexible in accommodating custom payment arrangements early on, which we appreciated. Overall, it’s a reliable, developer-friendly solution that simplifies secure remote access.

The system works well, and there is now even a web interface that really makes things easy, but what really sets this service apart and puts it head and shoulders above the rest, is the customer service. I was on the free plan initially and even then, I got personally guided through a very specific scenario for our company! It also did not stop there, the high customer service level continued as about a year later we added another complex setup to our package and again, we were personally assisted with this too. The team at Packetriot are knowledgeable, helpful, willing to assist and simply amazing (and a huge thank you from us directly to John)