OpsScaleIQ is the operational intelligence OS for multi-location franchise operators — from 5 locations to 5,000+. It's the only platform that closes the review→task→resolution loop: every review across Google, Yelp, Trustpilot, and TripAdvisor is AI-triaged into one of 25 operational failure categories, auto-assigned as a task to the responsible location manager, resolved with photo proof, and tracked via OpsScore™ — a composite health score (0–100) that benchmarks operational performance across every location.
Key capabilities:
• AI review triage — 25 categories across 22 industry verticals, 3 severity levels
• Task management — automated assignment with SLA enforcement and photo proof of resolution
• Auto-Pilot — AI-drafted review responses in your brand voice, with automatic publishing for 4★/5★ reviews (Growth+)
• OpsScore™ — composite operational health score benchmarkable across all locations
• SOP playbooks — AI-generated standard operating procedures tied to failure categories
• Shift heatmaps — complaint volume by day-of-week and time-of-day
• Multi-location benchmarking — side-by-side comparison across all locations
• SMS campaigns — review request sequences (100–200 credits/location/mo by tier)
• Content Pipeline — AI-generated social collages from top-rated reviews
• Franchise compliance exports — one-click PDF reports for franchisor audits
• Brand Portal — enterprise dashboard for franchise corporate HQ
• RBAC — Owner, Regional Manager, Store Manager, Corporate Auditor
• SSO / SAML — Okta, Azure AD, Google Workspace (Enterprise)
Verticals: QSR, fitness, auto repair, hospitality, casual dining, retail, healthcare, salons, education, home services, pet services, professional services, and more.
Pricing (save 20% on annual billing):
• Lite — $79/mo annually · 1 location · 2 seats · 14-day free trial
• Essential — $239/mo annually · up to 5 locations · 5 seats
• Growth — $479/mo annually · up to 10 locations · 30 seats
• Enterprise — custom · unlimited locations · unlimited seats
Monthly: Lite $99 · Essential $299 · Growth $599
Free audit: opsscaleiq.com/free-audit
