OnPage
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OnPage critical alert and incident management system enables rapid resolution of critical IT, healthcare or IoT incidents through efficient communication.
OnPage Integration is a robust incident alert management solution designed to seamlessly integrate with ServiceNow's IT Service Management (ITSM platform. This integration enhances IT operations by automating alert processes, ensuring that critical incidents are promptly addressed, and streamlining communication within IT teams. By leveraging OnPage's intelligent alerting capabilities, organizations can reduce downtime, improve service delivery, and maintain high operational efficiency. Key Features and Functionality: - Automated Alerting: Transforms ServiceNow tickets into smart, persistent alerts that override mute settings, ensuring immediate attention to critical issues. - User-Defined Notifications: Allows users to create and manage their own notification templates and triggers within ServiceNow, eliminating the need for extensive coding or administrative intervention. - On-Call Scheduling and Escalation: Facilitates the scheduling of on-call personnel and establishes escalation policies to ensure alerts are addressed promptly, with automatic escalation if necessary. - Bi-Directional Communication: Enables real-time updates between OnPage and ServiceNow, allowing users to acknowledge, close, and add notes to incidents directly from the OnPage mobile app. - Mass Notification Capability: Integrates with OnPage's BlastIT feature, enabling rapid dissemination of mass notifications to employees, vendors, and clients during emergencies directly from the ServiceNow dashboard. Primary Value and Problem Solved: The OnPage Integration addresses the critical need for efficient incident management by automating alert processes and ensuring that high-priority issues are promptly escalated to the appropriate personnel. This reduces manual intervention, minimizes human error, and accelerates incident resolution times. By consolidating alert management within the ServiceNow platform, organizations achieve a unified workflow, enhancing visibility, accountability, and overall operational efficiency. This integration is particularly beneficial for IT and Managed IT teams seeking to optimize their incident response strategies without compromising on service quality or uptime.
OnPage Reviews
Kristen L.
Small-Business (50 or fewer emp.)Streamlines On-Call Management with Timely Reminders
Elina K.
Dispatch CoordinatorSmall-Business (50 or fewer emp.)Stable for Real-Time Dispatch, Needs a Better Dashboard
Lem D.
Efficient Medical Communication, Needs Alert Customization
About
What is OnPage?
OnPage offers an Incident Alert Management and a Clinical Communication and Collaboration platform (CC&C) that elevates critical notifications to the right person on call to remediate critical events. With Alert-Until-Read capabilities, dynamic digital schedules, escalation criteria, incident reports, redundancies and more, OnPage ensures that critical alerts are never missed. Infinitely more reliable and secure than emails, text messages and phone calls combined, OnPage improves response time, thereby improving productivity and reducing burnout.From minimizing IT infrastructure downtime, to shortening response time of healthcare providers in life-and-death situations, organizations that are heavily investing in digitization across their business are relying on OnPage for all their secure collaboration, HIPAA-compliant, role-based messaging, and critical alerting needs.