NWN Carousel

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NWN Carousel is a leading AI-powered Managed Services provider dedicated to transforming customer and workspace experiences for commercial, enterprise, and public sector organizations. With over 30 years of engineering expertise, NWN Carousel serves more than 5,000 organizations across North America, delivering integrated full-lifecycle managed IT services. Their proprietary Experience Management Platform ensures seamless service delivery, real-time observability, and improved uptime, efficiency, and experiences for clients. Key Features and Functionality: - Experience Management Platform : A centralized AI-driven support system that unifies operations, automates workflows, and simplifies IT management, enhancing productivity and reducing downtime. - Unified Communications & Collaboration: Solutions that enable seamless communication and collaboration across various platforms, ensuring efficient and effective interactions. - Networking: Comprehensive networking services that ensure robust and secure connectivity for organizations. - Data Center: Services focused on maintaining and optimizing data center operations, including patching, lifecycle management, backup and restore, and configuration changes. - Security: Advanced security solutions that protect corporate data, enforce secure policies, and enhance overall cybersecurity posture. - Cloud-Based Solutions: Cloud transformation services that enable organizations to leverage cloud technologies for improved scalability and efficiency. Primary Value and Solutions for Users: NWN Carousel addresses the complexities of modern IT environments by providing integrated, AI-powered managed services that enhance operational efficiency and user experience. Their solutions help organizations: - Enhance Productivity: By automating workflows and providing proactive support, NWN Carousel reduces downtime and allows employees to focus on strategic tasks. - Improve Security: Comprehensive security services protect sensitive data and ensure compliance with industry standards. - Optimize IT Management: The Experience Management Platform offers real-time insights and centralized control, simplifying IT operations and reducing complexity. - Support Remote Work: With solutions tailored for hybrid work environments, NWN Carousel enables seamless collaboration and communication, regardless of location. By leveraging NWN Carousel's managed services, organizations can transform their IT operations, achieve greater efficiencies, and drive business growth.

NWN Carousel Experience Management Platform (EMP)

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NWN Carousel's Experience Management Platform (EMP is an AI-powered service delivery platform designed to unify operations, automate workflows, and simplify IT management. By integrating systems, tools, and processes, EMP enhances customer experience, optimizes support, and drives technology adoption, enabling organizations to focus on core business objectives. Key Features and Functionality: - Centralized AI-Driven Support: EMP utilizes advanced AI and automation to deliver proactive insights and automate workflows, providing self-service IT support through proactive monitoring and issue remediation. - Proactive Issue Resolution: The platform identifies and addresses potential issues before they impact productivity, offering flexible and scalable IT service desk solutions to minimize downtime. - Personalized Technology Experiences: EMP offers a digital-first, always-on approach, allowing employees to access IT support through their preferred channels, ensuring a seamless and user-friendly experience. - Real-Time Insights: The platform provides employees with up-to-date information on device performance and system health, fostering trust in IT services and enabling a shift from reactive to proactive management. - Advanced Visibility Tools: EMP includes AI virtual assistants and advanced visibility tools that offer intuitive solutions for issue resolution, with options for live-agent escalation for more complex problems. Primary Value and Problem Solved: EMP addresses the challenges of managing complex IT systems, inefficient workflows, and suboptimal end-user experiences. By centralizing information and leveraging AI-driven insights, the platform enhances operational efficiency, reduces downtime, and improves overall employee satisfaction. Organizations benefit from a unified view of their IT environment, enabling better decision-making and a more agile response to business needs.