NUMU CUSTOMER EXPERIENCE INTELLIGENCE PLATFORM
NUMU CX is an AI analytics platform for real-world customer experience. It records real conversations and visits — on the sales floor, in contact centers, in field teams and in doctors' offices — and scores every one of them against the company's own quality standards, instead of the 1–5% samples that manual QA and double visits cover.
The platform is built as five products on one core. Frontline monitors retail conversations through audio badges: speaker-split transcripts, service-quality scoring, floor conversion analytics and expert coaching. QA covers contact centers, scoring 100% of calls and chats for quality and compliance. Field verifies field-team work: presence (geo + badge + AI photo checks), location traffic, counted customer approaches and pitch quality. Field Inside runs distribution monitoring — on-shelf availability, pricing and promo execution. Pharma FF Intelligence analyzes medical rep visits: scoring against the company's own visit model, share of message across the promotional cycle, objection analytics, and adverse-event and off-label detection with a 24-hour SLA.
Privacy and deployment are architectural, not optional: personal data is masked before anything is written to storage, the platform deploys on-premise or in a private cloud, access is role-based with an audit log, and a locally deployed LLM is available where data may not leave the perimeter.
Every engagement starts with a 30-day pilot on part of the team, ending with a full report and calibration of AI scores against the company's own trainers.
NUMU CX is built by NUMU Group, operating since 2014, with 3,000+ frontline employees working in the platform daily, 100,000+ points of sale monitored, and clients in 50+ countries. Headquarters: Dubai, UAE.
