NetEase Qiyu

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NetEase QiYu, is one of the AI-driven SaaS products under NetEase, relying on comprehensive self-developed algorithm technology , provides core capabilities in the fields of intelligent customer service, incorporates various functions including help desk, AI chatbot and ticketing system. NetEase Qiyu lets you have conversations with your customer through any channel including email, chat, social media apps, Wechat, Tiktok and more, while keeping all interactions and relevant context in an unified workspace for your agents, to boost efficiency and deliver better service. And also, AI chatbots delivers 24/7 customer service directly to customers, or suggest responses to accelerate agents' time to solve.