After a brief training period, their models are extremely effective in mitigating bot activity on our website and is a huge help in ensuring traffic on our site is legitimate and in minimizing fraudulent activity. When we have run into unique attack vectors, Netacea's customer service is some of the best I've experienced with any SaaS vendor. Their customer support team (especially James, Gary, and Charlotte) have made themselves available around the clock to see our issues through to resolution. We recently upgraded our Adobe Commerce ecosystem and Netacea made this transition seamlessly, working with our implementation partners to ensure our protocols were carried over and ready immediately upon the site's relaunch.

Customer Service is Amazing. Their algo's do their jobs. Team is great to work with.

The Netacea team was contact during the midst of a prolonged carding attack on our Ecommerce site. Our payment providers were ready to turn off our account until Netacea stepped in. Within 2 months, Netacea was installed, configured, and working optimally on the attack vector hitting our website. Because of the team's quick work, we were able to navigate the hurdle and remain operational. The team was willing to put aside contracts and process with the primary goal of making sure Mud Pie could remain operational. They have a group of team players who just want to see their clients suceed.