They do an excellent job of not only building software, but offering solutions to additional issues we are experiencing.

It is not that you never have issues with software however what does matter is how they are handled. 99.5% of the time there are no issues that take place. What impresses me the most is that when they do happen how quickly they get resolved and the amount of care and compassion that is expressed. Also there are always great additions being made to the software with no additional cost. The shopping cart and back office has gone through several modifications that made it even easier for our executives.

Avalara has an incredible ecosystem of over 700 partnerships, and MultiSoft represents the best of what we hope for in our relationships with technology solution providers. They do an excellent job of educating their customers on the challenge of tax compliance and why automation is an incredibly valuable alternative to going at it alone. Robert and team also do a great job of maintaining and enhancing their integration with Avalara. Just recently, a mutual customer needed the additional functionality of Avalara's Beverage and Alcohol compliance solution. MultiSoft had it implemented and delivered within a matter of weeks!