MindTitan

1 review

TitanCS is an intelligent virtual assistant that fully automates customer service by incorporating automating chats and calls. TitanCS takes advantage of both the callbot and the chatbot. They share the knowledge base of solving contacts with dialogue flows so that customer contacts get handled the same way independent of the channel. The AI will learn to understand customers more effectively as it has access to both written and spoken languages. TitanCS exists to truly automate customer service and to gain other benefits by converting a contact center from a cost center to a value-creating center. TitanCS ties together the two worlds of product management and customer service - it gives product management control over how customer service handles existing and future customers which at the moment is barely connected through a set of manuals that are often out of date.