Maspeak is the conversational layer between guests and the hotel reservation system. An AI voice agent answers hotel phone calls 24/7 alongside the front desk team: it answers questions, quotes real availability, takes commission-free direct bookings and hands requests that need a person to the team, with the reason and call details. The same agent responds on WhatsApp and Instagram. It integrates with Opera Cloud PMS, as an official Oracle partner, and with AdminTour, and works with the hotel’s existing phone line. It speaks Rioplatense Spanish, English and Portuguese. Founded in Uruguay in 2025, serving hotels in Uruguay and Chile.