PACMAN (Penalties and Claims Management Agent Network) is a deduction management platform for manufacturers and brands selling through Amazon Vendor Central (1P). It handles the identification, analysis, and dispute of deductions — chargebacks, shortage claims, pricing disputes, and compliance penalties.
The platform runs a team of AI agents integrated across Vendor Central, ERP, WMS, EDI, and carrier systems. Each deduction is traced through 80+ verification checks and 40+ narrative tested against cross-system evidence. Recovery covers two categories: standard disputable deductions, and a second pool of deductions buried in gaps between the vendor's systems and Amazon's — not visible to tools that connect to Vendor Central only.
Pricing is commission-based, applied only to disputes won incrementally. Amounts Amazon auto-corrects through its Smart Match process are excluded from both the recovery figure and the fee. The commission rate is customized and decreases as the client's overall deduction rate and size-of-business. The have a calculator to help brands compare recovery performance and fee.
PACMAN runs end to end as a managed service — evidence gathering, case building, and filing are handled by the platform. Clients access a live dashboard showing each deduction's status, root cause, claim progress, and recovery to date. Typical timelines: Initial audit ready within a week, first filings start in week 5, with full 5-year backlog processed by week 10.
